Managed Services

Extensive
service network

Proactive
Operating & Managing

100+
Service Team

ITIL Based
Service Management

Remote and On-site
24/7 Service - Call Center

Operating Services

  • 24/7 monitoring by Telcoset Operation Center
  • Within the scope of network and security components: request, incident, problem, change, version and configuration management; recording and reporting
  • Within the scope of system components (server, data storage, operating systems): request, incident, problem, change, version and configuration management; recording and reporting
  • Process management in accordance with ITIL standards
  • Recording and following transactions from a single point
  • Coordination and SLA follow-up of all records escalated to the manufacturer and/or different parties.
  • Submission of recommendations about infrastructure performance, service quality, infrastructure improvement (health check) along with periodic "service reports"
  • Maximum efficiency, prevention of service interruptions and reduction of workforce loss

Mobile Device Services

For the entire mobile device inventory;

  • Guarantee follow-up
  • Procurement of consignment devices on-premises and/or via cargo
  • Insurance follow-up
  • Malfunction/Service follow-up
  • Support for operating systems
  • Inventory management
  • Support for mobile applications (Level 1)
  • Service management
  • Inventory and service reporting

Call Management Services - Help Desk

  • Level 0 Support Services: Meeting the requests and malfunctions reported by the customers, registering them on the customer service software or Telcoset service software Tesla and forwarding them to the relevant units
  • Level 1 Support Services: Providing support via phone or remotely for requests and malfunctions reported by customers escalating the problem to customer's resources if it is not solved at Level 1
  • Optimization of time and cost

Application Services

  • For mobile or built-in applications: Level 0 service (making a call, meeting end-user and recording etc.) by help desk
  • Level 1 support to end-user for related application(s)
  • For problems that cannot be solved at Support Level 1, forwarding the call to customers' software teams.