System Support Expert
23/12/2020
General Qualifications and Job Description
We are looking for colleagues who will work as System Support Experts/Admin for our many different and leading clients operating in various sectors in Turkey such as Banking, Finance, Pharmaceuticals, FMCG, Telecommunication, Securities, Insurance, Automotive, Aviation and Construction.
All applications will be evaluated in accordance with the principles of confidentiality.
Qualifications
- Employees must at least be graduates of technical high-schools and vocational schools with a degree in related fields,
- Preferably English speakers
- Experienced in PC hardware and client operating systems (Windows XP, Windows 7, Windows 8, Windows 10),
- Knowledge of office software,
- Knowledge of peripherals,
- Knowledge of network systems and cabling,
- Strong interpersonal skills, good at team-working,
Job Description
- Providing Level 1 support for service inventory,
- Providing desktop systems support to end users (installation, configuration, troubleshooting),
- Providing on-premises support to workers over the telephone,
- Providing support to Network Devices (Switch, Wireless Access Point etc.),
- Escalating issues that cannot be solved to the support teams, problems that
- Documenting the completed work and reporting it to superiors,
- Taking and keeping up-to-date inventory of computers, printers and systems within the company,
- Simple level cabling (local cabling up to 3 meters and solving problems),
- Communicating with companies that support third party software,
- Communicating with companies that provide call-center support,
- Communicating with the company that provides call-center support,
- Making simple cabling and socket connections of devices such as RJ11, RJ45, telephones, Ethernet, etc.